Bzar.PK
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Privacy Policy

Last updated: July 10, 2026

1. Introduction

Bzar.PK ("we", "our", "us") is a multi-vendor e-commerce marketplace operated in Pakistan. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website at bzar.pk and our related services.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, and password when you register.
  • Shipping Information: Delivery address, city, province, and postal code.
  • Payment Information: Payment method preference (COD, JazzCash, EasyPaisa, Bank Transfer). We do not store credit/debit card numbers.
  • Vendor Information: Business name, CNIC details, bank account information (for KYC verification).
  • Communications: Messages sent through order communication, disputes, or customer support.

2.2 Information Collected Automatically

  • Device Information: Browser type, operating system, screen resolution.
  • Usage Data: Pages visited, products viewed, search queries, clicks.
  • Cookies: Session cookies, preference cookies, and analytics cookies (see Section 7).
  • IP Address: For security, fraud prevention, and approximate location.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To create and manage your account.
  • To process and fulfill orders, including delivery coordination.
  • To verify vendor identity through KYC (Know Your Customer) procedures.
  • To communicate order updates, promotions, and customer support responses.
  • To improve our platform, personalize your experience, and conduct analytics.
  • To prevent fraud, enforce our Terms of Service, and comply with legal obligations.
  • To serve relevant advertisements through third-party platforms (Meta, Google).

4. Sharing Your Information

We share your personal data only in the following circumstances:

  • With Vendors: Your name, delivery address, and phone number are shared with the vendor(s) fulfilling your order.
  • With Delivery Partners: Shipping details are shared with courier services (TCS, Leopard, etc.) to deliver your order.
  • With Payment Processors: Order amount and transaction details with JazzCash, EasyPaisa, or bank partners.
  • With Analytics Providers: Anonymized usage data with Google Analytics and Meta for service improvement.
  • Legal Requirements: When required by law, court order, or government authority in Pakistan.

We do not sell your personal data to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including:

  • SSL/TLS encryption for all data transmission.
  • Hashed passwords (bcrypt).
  • Secure private storage for KYC documents (CNIC images).
  • Rate limiting and CSRF protection on all forms.
  • Regular security audits of our platform.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order records are kept for 3 years for legal and accounting purposes. You may request deletion of your account by contacting us.

7. Cookies

We use cookies to:

  • Essential cookies: Maintain your session, cart, and authentication state.
  • Analytics cookies: Understand how visitors use our site (Google Analytics).
  • Advertising cookies: Deliver relevant ads (Meta Pixel, Google Ads).

You can manage cookie preferences through the cookie consent banner or your browser settings.

8. Your Rights

Under applicable Pakistani data protection laws, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your personal data.
  • Withdraw consent for marketing communications.
  • File a complaint with the relevant data protection authority.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes through our website or email. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

  • Email: privacy@bzar.pk
  • Website: bzar.pk