1. Information We Collect

To deliver our services (such as processing orders of ethnic wear and shipping local crafts), we collect information including:

• Personal Details: Name, physical shipping address, email address, and active telephone/WhatsApp number.
• Account Information: Account credentials, preferences, and vendor storefront setup files.
• Payment & Refund Info: Financial information needed to process vendor payouts or customer refunds (e.g. Bank account numbers, Easypaisa, or JazzCash details).

2. How We Use Your Information

Your data helps us serve you better. We use this information to:

• Manage your accounts and list vendor products.
• Process, package, ship, and trace your orders.
• Communicate order confirmations, shipment updates, and marketing offers via SMS, WhatsApp, and email.
• Verify identities to keep our marketplace free from fraudulent activity.

3. Sharing Info with Logistics Partners

We never sell your personal data. However, to ensure fast delivery across Pakistan, we must share your name, shipping address, and phone number with our trusted domestic logistics partners (including TCS, Leopards, Trax, and M&P).

4. Security & Retention

We take modern security precautions to protect your data. Your personal information is stored securely on servers in protected environments. We retain data only as long as necessary to provide services and comply with commercial and legal regulations in Pakistan.

5. Your Rights

You have full access control over your personal data. You can log into your account settings to view, modify, or correct your details. If you wish to delete your account or cancel your vendor store, you can contact our privacy officer.